Terms and Conditions - Quintessa Mosaics
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Terms and Conditions


This Site and the materials within it are ©2017 Quintessa Mosaics, LLC. All rights Reserved.

Use of this site is specifically designed for current clients, prospective clients and employees of Quintessa Mosaics, LLC. Unless otherwise specified, all items contained in this site are the property of Quintessa Mosaics, LLC. Please feel free to browse the Site. You may download material displayed on the Site for non-commercial, personal use only, provided you also retain all copyright and other propriety notices contained in the materials. You may not, however, distribute, modify, transmit, reuse, report, or use the contents of the Site for public or commercial purposes, including the text, images, audio, and video without Quintessa Mosaics, LLC. written permission.

While we will use our best efforts to fulfill all orders, Quintessa Mosaics, LLC. cannot guarantee the availability of any particular product displayed on this Site. Quintessa Mosaics, LLC. reserves the right to discontinue the sale of any product listed on this Site at any time without notice.

Although Quintessa Mosaics, LLC. will in most circumstances be able to receive your e-mail or other information provided through this Site (including, without limitation, service requests and other submissions), Quintessa Mosaics, LLC. does not guarantee that it will receive all such e-mail or other information timely and accurately and shall not be legally obligated to read, act on or respond to any such e-mail or other information. Be aware that Internet e-mail typically is not secure.

All information provided on this Web Site is subject to change without notice. While efforts have been made to make this Web Site helpful and accurate, due to the open nature of this Web Site, and the potential for errors in the storage and transmission of digital information, Quintessa Mosaics, LLC. does not warrant the accuracy of information obtained for and contained in this Web Site.

Your browsing of the Site is at your risk. Neither Quintessa Mosaics, LLC. nor any other party involved in creating, producing, or delivering the Site is liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, the Site. Quintessa Mosaics, LLC. assumes no responsibility, and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, including, but not limited to, data, text, images, video, or audio from the Site.

Quintessa Mosaics, LLC. also may make employment information available through this Site. Quintessa Mosaics, LLC. is an equal opportunity employer. Quintessa Mosaics, LLC. provides equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, veteran status or disability. The Quintessa Mosaics, LLC. policy relates to all phases of employment including recruitment, placement, promotion, training, demotion, transfer, layoff, recall and termination, rates of pay, employee benefits and participation in all company-sponsored employee activities.

Quintessa Mosaics, LLC. may at any time revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms and Conditions to which you are bound.

Shipping Policy

Quantity of Pieces or Square FeetDealers Only

Tri County

South EastNorth East Mid-WestWest
1 – 5Free$14.9519.9529.95
6 – 10Free$24.0035.0049.00
11 – 15Free$29.0045.0059.00
16 – 20Free$49.0059.0075.00
21 – 25Free$65.0075.0089.00
26+ –  PalletFree$139.00199.00249.49
  • Standard Ground Shipping will be used for orders 25 pieces and under. This may be Fedex, UPS, or US Postal Service. Expedited shipping may be available at additional cost.  Please email us at customerservice@quintessamosaics.com for additional information.
  • Common Carrier (Truck) will be used for orders 25 pieces and over. This will be a carrier designated by Quintessa.  We will call you to verbally confirm carrier and instructions and will also be communicated to you upon shipping.  These orders will be curbside (unless specifically requested otherwise at additional cost).  This means that you (or a designated agent) must be onsite to receive the material from the truck to your home. The driver will only unload to the curbside and is not allowed to enter your home or garage.
  • Items are shipped within 24-48 hours. You will receive an email with your tracking number once your order has been shipped. If you have any questions about your order, please email us at customerservice@quintessamosaics.com .
  • Orders can only be shipped to the customer billing address unless approved by Quintessa Mosaics. Please email us at customerservice@quintessamosaics.com if you have specific instructions.
  • International shipments are not available at this time.
  • Upon receipt of your order, visually inspect the condition and entirety of the shipment, make sure to note missing items or damaged materials and report them to customerservice@quintessamosaics.com within 24 hours. Please take pictures of damaged material as this will be needed for processing your claim.
  • Upon receipt materials need to be stored in a cool dry place, protected from the elements.

Returns and Exchanges: 

  • Returns will be accepted for 7 days after the shipment date.
  • You will need to email customer service at customerservice@quintessamosaics.com to receive a return authorization number. Returns and exchanges without a return authorization number will not be accepted.
  • Returns and Exchanges will be subject to a 25% restocking fee.
  • Customer is responsible for all shipping charges related to the return and/or exchange.